Questions, answered

Each dress is made to order, which takes about 2 weeks (14 days) once your size or measurements are confirmed. Shipping then takes 4–8 business days, so most orders arrive about 3 to 4 weeks after you order. For a wedding or holiday, order at least 5 weeks ahead.

Yes. Choose "made to measure" on any dress and send your shoulder, bust, waist and height in centimetres or inches. Made to measure costs the same as a standard size. See how to measure.

Compare your measurements with our size guide. If you're between sizes or unsure, choose made to measure, or message us and we'll help you choose.

Yes. Most dresses come in several tibeb colourways at the same price, and you can ask for other colours in the order notes or on WhatsApp.

Yes. Send us a photo or describe your idea on the contact page or WhatsApp, and we'll reply with a quote and timeline. You can pay for custom designs securely by invoice.

We ship to almost every country with tracking by FedEx, DHL, EMS. Shipping to United Kingdom is £20 per order, shown at checkout before you pay. Shipping details.

Your country may charge import duties, VAT or sales tax, and the courier may add a handling fee. These are not included in our prices and are usually paid to the courier on delivery.

When your dress ships, we send you the tracking number and a link. You can also ask us for an update any time on WhatsApp or at [email protected].

Securely by card on our Stripe checkout, plus wallet options like Apple Pay or Google Pay where your device supports them. We never see or store your card number.

Yes. You can return any dress, including made to measure, within 30 days of delivery if it's unworn with its tags. If it's faulty or not what you ordered, we fix it, remake it or refund you at our cost. Returns & refunds.

Yes, within 24 hours of ordering for a full refund, as long as we haven't started making your dress.

Handwoven cotton and tibeb last for years with gentle care: hand wash in cold water with mild soap (or dry clean), don't wring or tumble dry, dry flat in the shade, and iron on low on the reverse side, avoiding the tibeb embroidery.