Who we are
ShopZuria (shopzuria.com) is a trading name of Sheba Ventures Ltd, a company registered in England and Wales (company no. 17416213), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We are the "controller" of the personal information described here, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you live in the EU, the EU GDPR gives you the same rights.
What we collect
- Order details: your name, email address, phone number, shipping and billing address, the dresses you buy and how much you paid. You enter these on our payment page, run by Stripe.
- Fit and customisation: your size or body measurements (shoulder, bust, waist and height), the tibeb colours you choose and any notes you leave for our tailor.
- Payment: card and other payment details go directly to Stripe. We never see or store your full card number.
- Conversations: messages, photos and your phone number or email address when you contact us on WhatsApp or by email.
- Technical information: like any website, our hosting provider processes your IP address and browser details to deliver pages and protect the site from abuse.
How we use it, and why we're allowed to
| Purpose | Legal basis |
|---|---|
| Taking payment, making your dress to your size or measurements, shipping it and handling returns | Performing our contract with you |
| Answering your questions and sending order and delivery updates | Contract, and our legitimate interest in good customer service |
| Keeping accounting and tax records | Legal obligation |
| Preventing fraud and keeping the website secure | Legitimate interests |
We don't sell your information, and we don't send marketing messages unless you ask us to.
Who we share it with
Only with the companies that help us run the shop, and only what they need:
- Stripe: payments, receipts and fraud checks.
- Couriers (FedEx, DHL, EMS) and customs authorities: your name, address, phone number and parcel contents, to deliver your order.
- WhatsApp (Meta): when you message us.
- Google (Gmail): when you email us; Cloudflare forwards our support address to it.
- Cloudflare: hosts this website.
- Google Firebase: stores our product catalogue and staff accounts. Our staff can see order details to make and ship your dress.
- Our tailors and workshop in Ethiopia: your measurements and order notes, to make your dress.
- Professional advisers, or authorities where the law requires it.
International transfers
Our dresses are made in Ethiopia, and some of our providers are based in the United States and elsewhere. When your information leaves the UK or EU, we rely on adequacy decisions or standard contractual clauses, and we share only what is needed to make and deliver your order.
How long we keep it
- Order and payment records: 6 years after the end of the financial year, as UK tax law requires.
- Measurements and order notes: kept with your order so we can remake or alter your dress, and for repeat orders. Ask us at any time to delete them.
- WhatsApp and email conversations: for as long as needed to help you, then deleted.
Cookies and storage on your device
We don't use advertising or tracking cookies. Your shopping bag is saved only in your own browser's storage so it's still there when you come back; clearing your browser data removes it. Stripe sets the cookies it needs to process payments securely on its checkout page, and Cloudflare may set a security cookie to block bots. If we ever add analytics, we'll update this policy and ask for your consent where the law requires it.
Your rights
You can ask us to:
- give you a copy of the personal information we hold about you;
- correct anything that's wrong;
- delete your information, unless we have to keep it by law (for example, tax records);
- restrict or object to how we use it, or move it to another provider.
Message us on WhatsApp, email [email protected] or write to us at our registered office. We'll reply within one month. If you're unhappy with how we handle your information, you can complain to the UK Information Commissioner's Office at ico.org.uk, or to the data protection authority in your country.
Children
Our shop is for adults. We don't knowingly collect information from children under 16; parents or guardians order on their behalf.
Changes to this policy
We'll update this page if anything changes, and show the date of the latest version at the top.
See also our shipping and returns & refunds policies.