How long will my order take?
Every ShopZuria dress is made for you after you order, so delivery has two parts:
- Making: about 2 weeks (14 days). We start once your order is paid and your size or measurements are confirmed. If anything in your measurements looks unusual, we message you on WhatsApp before we cut the fabric.
- Shipping: 4–8 business days. Your dress is pressed, packed and handed to the courier with tracking.
In total, most orders arrive about 3 to 4 weeks after you order. For a wedding, holiday or other date, we recommend ordering at least 5 weeks ahead. Need it sooner? Ask us about a rush order before you buy.
Where do you ship?
We ship to almost every country in the world with FedEx, DHL or EMS, choosing the fastest reliable courier for your address. Checkout lists every destination we can deliver to.
- We currently can't ship to Russia or Belarus, or to a few remote territories our couriers don't serve.
- FedEx and DHL can't deliver to PO boxes or forwarding lockers. If you can only use a PO box, tell us and we'll send your order by EMS.
- Remote and island addresses can take a few extra days.
How much does shipping cost?
One flat rate per order, however many dresses are in it, shown at checkout before you pay:
| Shopping in | Shipping per order |
|---|---|
| USD | $25 |
| CAD | $35 |
| GBP | £20 |
| EUR | €23 |
| AUD | $39 |
Customs, duties and taxes
Our dresses ship internationally, so your country may charge import duties, VAT or sales tax, and the courier may add a handling fee. These charges are set by your country's customs, aren't included in our prices or shipping, and are paid by you, usually to the courier before or at delivery.
If a parcel is refused or left uncollected because these charges weren't paid, it comes back to us. We'll refund the dress, minus the shipping both ways and any charges the courier passes on to us.
Tracking your order
When your dress ships, we send you the tracking number and a link to follow it. You can also message us on WhatsApp or email [email protected] at any time for an update on making or delivery.
Address, delays and lost parcels
- Check your address at checkout. If you spot a mistake, message us straight away; once the parcel has shipped we may not be able to change it, and re-delivery costs are the customer's.
- Delays: customs checks, weather and holidays can slow couriers down. We'll help you chase any delay.
- Lost or damaged in transit: if tracking shows no movement for 10 business days, or your parcel arrives damaged, tell us within 48 hours of delivery with photos. We'll open a claim with the courier and remake or refund your order.
Returns
Changed your mind? You can return your dress within 30 days of delivery. See our returns & refunds policy.