Who we are
ShopZuria is a trading name of Sheba Ventures Ltd, a company registered in England and Wales (company number 17416213). Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Contact us on WhatsApp or at [email protected].
Your order
- Every dress is made to order by hand in Ethiopia, in a standard size or to the measurements you give us, in the tibeb colours you choose.
- When you pay, you make an offer to buy. We accept it, and a contract is formed, when we confirm your order by email (your Stripe receipt).
- Before we start making your dress, we may contact you to confirm your size, measurements or colours. Please check your measurements carefully: we make the dress to the details you give us.
- If we can't make your order (for example, a fabric is no longer available), we'll tell you and refund you in full.
Prices and payment
- Prices are shown in your region's currency and include customisation: the same price for any standard size, made-to-measure fit or tibeb colours.
- Shipping is shown before you pay. Import duties and taxes charged by your country are not included and are paid by you on delivery (see Shipping).
- Payment is taken securely by Stripe when you order. We never see or store your full card number.
- If a price on our site is clearly wrong, we'll contact you before making your dress, and you can cancel for a full refund.
Making and delivery
Making takes about 2 weeks (14 days) from payment and confirmation of your size or measurements. We then ship with tracking by FedEx, DHL, EMS, usually arriving in 4–8 business days. Delivery times are estimates; we'll keep you updated and help chase any delay. Full details: Shipping policy.
Cancelling, returns and refunds
You can cancel within 24 hours of ordering for a full refund, as long as we haven't started making your dress. You can return a dress within 30 days of delivery, including made-to-measure dresses, and faulty or wrong items are fixed, remade or refunded at our cost. How it works: Returns & refunds.
Your statutory rights
These terms don't affect your legal rights as a consumer. Goods must be as described, of satisfactory quality and fit for purpose. Made-to-measure goods are not covered by the standard 14-day cancellation right in UK and EU law; our 30-day return promise gives you more time than the law requires.
Photos and colours
Every dress is handwoven, so small differences in tibeb pattern, colour shade and finish from the photos are part of its character and are not faults. Screens also show colours slightly differently.
Our responsibility
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for losses that weren't foreseeable, for business losses, or for delays caused by events outside our control (such as customs checks or courier disruption). Nothing in these terms limits liability that can't be limited by law.
Your information
We use your details only to make, deliver and support your order. See our Privacy policy.
Law and disputes
These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you keep the protection of your local consumer laws and can bring a claim in your local courts. If something goes wrong, please contact us first: we'll do our best to put it right.